TeamView™

Wallboard

Having right and consistent information about the customer facing part of the organization is critical to improve and maintain good customer service.

Information can be displayed on Smart TV’s, Large Screens, PC’s, Tablets, and mobile devices in your favorite browser. The build in designer makes it possible to create views that supports and communicates the information that are important for you to meet your goals in your organization.

TeamView™ Wallboard Server collects information through Real-time interfaces across several platforms and process this information to an easily accessible WEB-based Reporting Solution.

The wallboards can be for large screens or for each Agent or be integrated into your Contact Center solution, CRM or presented on your company's web page through our rich RESTful interface.

Datasheet

The new standard for flexible wallboards

Data from any source.

The solution can collect data from any resource by creating resources in the designer, this can be RESTfull interfaces, Databases, RSS feeds, or URLs. If a source is not supported you can make your own resource by using an IFrame.

Flexible layouts and designer.

With the build-in designer you can design your own wallboards composed with data in any color and size at any location on the screen.

This makes it possible to present information in the order, size and priority that suits your need does not tie you to a few predefined layouts.

Warnings, Timers, and Aggregation.

On all fields you can apply warning and alerts that changes colors and data can be formatted and combined across queues.

Central management and Active Directory.

The solution has a central management interface that enables you to get an overview of active screens. Users can be managed locally or by using Active Directory to Authenticate.

Runs directly on Smart TV.

The solution is designed to run in almost any browser and can run on most Smart TV directly. This removes the need for a PC, closes a security hole, saves electricity and saves money on PC and Software.

Company branding.

The solution is easy to brand to your own branding, color, font and logo can be changed and places as desired.

Cross-platform and Cross-Technology.

The solution is designed to be able to connect to many resources. This is not limited to Telephony, but can also be RSS, Data Queries and External WEB pages. This basically makes it possible to combine data from Telephony, CRM, ERP, Helpdesk, video and webpages in one solution.

Multi Tenant.

The solution support multiple organizations in same solution. This makes it possible to maintain and handle different Business Units and to delegate administration and design to local administrators.