Unified Directory
Pricing
One Organization –
One Unified Directory
At Scantalk, we believe in empowering organizations to boost employee efficiency with intuitive, human-centered tools.
Our Unified Directory is engineered to streamline internal communications, making them quicker and more seamless. By simplifying access to colleagues across voice, personal, and text channels, we save valuable time and elevate productivity.
Enhance Customer Interactions
A study by Dimension Data in 2017 highlighted that call center agents spent 64% of their time managing calls. Our solution cuts this time significantly, by providing advanced presence features, such as real-time calendar integrations, instant messaging, and updated phone statuses. This allows your agents to make informed decisions quickly, such as whether to redirect a call, take a message, or connect a customer with the most appropriately skilled and available colleague.
Driven by Productivity
This web-based application revolutionizes your communication processes with robust search capabilities across multiple data sources, including corporate directories, Microsoft Entra ID, O365, Teams, UCaaS, and CCaaS. Whether you're searching for colleagues by name, title, department, or any other field, Unified Directory ensures that any information is just a click away.
Advanced Search Options
Utilize a variety of search methods to pinpoint exactly what you need, from simple name searches to more detailed queries based on job skills or contact information.
Accessible Design
Our platform is easy to use for everyone, with high contrast and clear visual cues, ensuring all team members can navigate it smoothly.
Tailored User Experience
Customize which data fields are displayed, allowing you to streamline information and focus on what’s most important.
Customize To Your Branding
Change the look of the directory to match your company's style. Easy adjustments for colors and layouts to suit your preferences.
Real-time Connectivity
Stay informed with live updates on your team's availability and status.
| Category | Product | Technology | Integration |
|---|---|---|---|
| Directory |
Active Directory Microsoft Entra ID |
LDAPS REST |
OnPrem Connector Cloud |
| Presence | Teams | REST | Cloud |
| Calendar |
O365 Microsoft Exchange Google Calendar |
REST EWS CalDaw |
Cloud Both Cloud |
| UCaaS |
Ring Central Avaya One Cloud Cisco Broard Soft Destiny Telepo Avaya UCaaS1 |
REST REST REST REST REST |
Cloud Cloud Cloud Cloud Cloud |
| CCaaS |
TalkDesk Avaya CCaaS1 |
REST REST |
Cloud Cloud |
| OnPrem |
Avaya Aura Avaya IP Office Cisco Alcatel |
AES Server/TSAPI TAPI, MTCTI1, OpenAPI TAPI REST, TAPI |
OnPrem Connector OnPrem Connector/Both OnPrem Connector Both/OnPrem Connector |
| Status |
TDC Telia Uni-Tel Telenor |
HTTP HTTP HTTP HTTP |
Carrier push to Cloud Carrier push to Cloud Carrier push to Cloud Cloud long Poll |
| Security |
Graph OAuth Scantalk Native |
REST REST |
Cloud Cloud |
- Under development